Shipping Policy

Shipping Policy

At fairlifesale, we are committed to providing fast, reliable, and cost-free shipping for all our customers worldwide. This Shipping Policy outlines our shipping procedures, timelines, and guidelines to ensure you have clear expectations when placing an order. By purchasing from our website, you acknowledge and agree to the terms detailed below.

1. Global Free Shipping

We offer free standard shipping on every order, with no minimum purchase requirement, regardless of your location. There are no hidden fees, surcharges, or additional costs for international or domestic shipping—what you see at checkout is the final price you pay.

2. Order Processing & Shipment Timelines

We strive to get your order to you as quickly as possible, with streamlined processing and dispatch procedures:
  • Order Processing: All orders are processed within 1 business day (24 hours) of placement, excluding weekends and U.S. public holidays. This ensures your order is packed and prepared for shipment without delay.
  • Shipment Dispatch: Orders are shipped the next business day after processing. For example, an order placed on Monday will be processed on Monday and shipped on Tuesday; an order placed on Friday will be processed on Friday and shipped on the following Monday.
  • Delivery Estimate: Once shipped, delivery is estimated to take 5 days. This timeline applies to all destinations worldwide, with no distinction between domestic (U.S.) and international shipments.
Please note that delivery times are estimates only. While we work closely with our logistics partners to meet these timelines, occasional delays may occur due to customs clearance (for international orders), carrier disruptions, weather conditions, or peak shipping periods (e.g., holidays). We will not be held liable for delays beyond our control, but we will assist in tracking and resolving issues where possible.

3. Shipping Confirmation & Tracking

Once your order is shipped, we will send a shipping confirmation email to the address provided at checkout. This email includes a tracking number (where available from our logistics partners) and a link to monitor your shipment’s progress in real time.
If you do not receive a shipping confirmation email within 2 business days of placing your order, please check your spam/junk folder first. If it is still not found, contact our customer support team at support@fairlifesale.com with your order number to verify the shipment status.

4. Shipping Destinations

We ship to all countries and territories worldwide. For international orders, customs duties, taxes, or fees may be imposed by the destination country’s government. These charges are the sole responsibility of the customer, as they are not included in our free shipping offer and are not controlled by fairlifesale. We recommend checking with your local customs office for more information on potential charges before placing an order.

5. Address Accuracy

It is the customer’s responsibility to provide a complete, accurate, and up-to-date shipping address at checkout. We are not liable for orders delivered to incorrect addresses due to customer error. If you need to modify your shipping address, please contact us within 2 hours of placing your order—we cannot guarantee address changes after this window, as the order may already be in the shipping process.
If an order is returned to us due to an incorrect or undeliverable address, you will be required to cover the re-shipping cost (if you wish to have the order re-sent) or may request a refund (minus any non-refundable processing costs, if applicable).

6. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact our customer support team at support@fairlifesale.com within 7 days of the estimated delivery date. To assist with your claim, provide your order number, tracking information (if available), and clear photos of any damaged items (for damaged shipments).
We will investigate the issue with our logistics partner and resolve it promptly. Eligible cases will result in either a full refund or a replacement order shipped to you free of charge, at our discretion.

7. Shipment Restrictions

While we ship globally, some countries may have restrictions on the import of dairy products (including lactose-free milk and protein shakes). It is the customer’s responsibility to ensure that the ordered products comply with the import regulations of their destination country. fairlifesale will not be held liable for orders seized or rejected by customs due to non-compliance with local regulations.

8. Policy Updates

We reserve the right to update this Shipping Policy periodically to reflect changes in our logistics partners, shipping procedures, or regulatory requirements. The "Last Updated" date at the bottom of this page will indicate the most recent revisions. Your continued use of our services after updates are posted constitutes acceptance of the revised policy.

9. Contact Us

For questions, concerns, or assistance with shipping-related issues, please contact our customer support team at:
Email: support@fairlifesale.com