Refund Policy

Refund Policy

At fairlifesale, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines our guidelines for processing refunds, eligibility requirements, and timelines, aligning with U.S. federal and state consumer protection laws (including FTC regulations and California consumer protection standards). By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Refund Eligibility

To qualify for a refund, the following conditions must be met:
  • Return Window: Requests for refunds must be initiated within 60 days from the date of delivery. We do not accept refund requests for items returned after this period.
  • Item Condition: Products must be returned unused, undamaged, and in their original packaging, with all tags, accessories, and documentation intact. We reserve the right to deny refunds for items showing signs of wear, misuse, or damage caused by the customer.
  • Proof of Purchase: A valid order number (provided in your order confirmation email) is required to process any refund request. For gift purchases, refunds will be issued as store credit at the current selling price of the item.
Exceptions: We are unable to process refunds for personalized or custom products (unless defective), as these are made to your specific requirements. For defective items, please refer to Section 4 below.

2. Return Shipping Responsibilities

Return shipping costs are the responsibility of the customer for non-defective items or returns initiated due to personal preference (e.g., change of mind). We will cover return shipping costs only if the refund is due to our error (e.g., wrong item shipped, defective product, or item not as described).
To initiate a return, contact our customer support team at support@fairlifesale.com with your order number and reason for return. We will provide you with return instructions and a pre-authorized return label (if applicable for eligible cases).

3. Refund Processing Timeline & Method

Once we receive and inspect your returned item (typically 2-3 business days after delivery to our warehouse), we will process your refund within 5-10 business days. Refunds are issued exclusively to the original payment method used for the purchase (e.g., credit card, debit card, or payment processor account).
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (usually 3-7 additional business days). We do not offer refunds via cash, check, or store credit unless explicitly requested by the customer and approved by our support team.
Original shipping costs (we offer free global shipping on all orders) are non-refundable, as they cover the cost of delivering the item to you.

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact our customer support team within 7 days of delivery. To assist with your claim, provide your order number and clear photos/videos of the item and the issue.
For eligible defective or incorrect items, we offer two options: a full refund (including any return shipping costs we cover) or a replacement item shipped to you for free. We will cover all associated shipping costs for these cases and prioritize processing to minimize inconvenience.

5. Canceled Orders & Out-of-Stock Items

If you wish to cancel an order, you must submit a cancellation request within 2 hours of placing the order (due to our next-business-day shipping policy). Approved order cancellations will receive a full refund processed within 5-10 business days.
If an item you ordered is out of stock after purchase, we will notify you via email immediately and issue a full refund. No additional action is required from you in this case.

6. Refund Disputes & Appeals

If your refund request is denied and you believe this decision is incorrect, you may appeal by contacting support@fairlifesale.com with additional information or evidence (e.g., photos of the item, delivery confirmation). Our team will review your appeal within 3 business days and provide a final decision.

7. Compliance & Policy Updates

This Refund Policy complies with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) Act and state-specific regulations (e.g., California’s requirement for clear refund disclosure). We reserve the right to update this policy periodically; the "Last Updated" date at the bottom of this page will reflect the most recent changes. Your continued use of our services after updates are posted constitutes acceptance of the revised policy.

8. Contact Us

For questions, concerns, or to initiate a refund request, please contact our customer support team at:
Email: support@fairlifesale.com